Clinical Guide: UM Nurse

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology – to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we’ve grown fast and now serve members across the United States. And we’ve just started. So join us on this mission!

Job Description

As a Clinical Guide, you’ll have the opportunity to make a difference in the lives of our members. You’ll be responsible for providing clinical review of cases using standard criteria to determine the medical appropriateness of inpatient and outpatient services while supporting our members through assessment, care and conservation. You’ll serve as an advocate for our members, coordinating care and ensuring they have the necessary resources and support to achieve their health goals (recovering from an illness, improving quality of life, overall well-being, etc.) Our Clinical Guide is committed to integrity and excellence and empowering members to confidently navigate the healthcare system and live healthier lives. Our ideal Clinical Guide is caring, compassionate and solutions-oriented, and is enthusiastic about providing an outstanding experience for Devoted Health’s members.

Responsibilities will include:

Engage with members and understand their needs, using technology and data to better understand the member and any unspoken needs
Performs initial, concurrent, and discharge reviews of all cases, including: using medical guidelines to determine the medical appropriateness of inpatient and outpatient services; assessing, interpreting, and responding to the needs or requirements of patients; identifying, escalating and resolving complex cases or issues as required.
Reviews current charts for appropriateness and correct admission status (inpatient, observation, bedded outpatients).
Alerts and collaborates with appropriate leadership concerning patients who do not meet medical appropriateness criteria.
Obtains admission and continued stay certification or recertification.
Communicates with attending physician regarding patients who do not meet criteria in order to identify additional documentation needs or potential status change.
Coordinates care and discharge planning. Makes arrangements for appropriate post-hospital care, including physical and behavioral medicine, transportation, equipment, home health care, etc.
Identifies, documents and communicates potential quality assurance or risk management issues as appropriate.
Conduct holistic assessment to identify co-morbid conditions, ED/ hospitalization history, medications, psycho-social factors, and member values and preferences
Collaborate with our PCP partners
Develop care plans in partnership with members and their caregivers – problems, goals, interventions – continuously evaluating the member’s progress
Work closely with Local Service Guides to identify community-based organizations to support the member in meeting their goals
Collaborate with members, providers, and caregivers to ensure a positive outcome
Explain complicated medical terms in plain language
Educate members on appropriate care and settings based upon their healthcare needs
Support members in understanding diagnostic tests and treatments, including costs, risks, and alternatives so they can make an informed decisions
Prepare members for their inpatient and outpatient treatments and coordinate post-treatment care
Support and coach members to improve management of their chronic conditions, including medication adherence and compliance