Bilingual Virtual Triage Nurse

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology – to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we’ve grown fast and now serve members across the United States. And we’ve just started. So join us on this mission!

Job Description

A bit more about this role:

Our Care OnDemand services span the continuum of acute care, beginning with helping members navigate new or urgent symptoms with a nurse triage line, delivering best-in-class virtual urgent care services, and (when needed) connecting our members to high value urgent and emergency care providers in the community, and following up with them after an acute event. We are building a novel, intensely patient-centered virtual front door that provides access to immediate health care in a way that has never been done before.

As a Clinical Guide: Care OnDemand RN you’ll be responsible for providing telephonic advice to members when they call Devoted for clinical needs. By providing clinical advice and triaging clinical concerns when members call Devoted, you can help members achieve better health outcomes. You’ll serve as an advocate for these members, helping them get the care they need, and connecting them with necessary resources.

Our ideal clinical guide is caring, compassionate, solution-oriented and enthusiastic about providing an outstanding experience for Devoted Health’s members. They have excellent clinical judgment and triage skills. They are ready to innovate, adaptable to a continuously evolving startup environment, and willing to start scrappy, working with the whole Devoted family to create a revolution in how care is delivered.

A day at Devoted could include:

Working with members

Engaging with members via telephonically and/or video to provide clinical advice, in response to member reported clinical concerns.
Connecting members with the care they need, whether it be primary care or urgent/ emergent care.
Explaining complicated medical terms in plain language.
Educating members on their conditions including teaching “red flags”

Working with other providers and resources

Working closely with our PCP partners, as well as Devoted Medical Group, to coordinate care and deliver evidence based, effective, and accessible health care.

Improving how we work

Providing feedback and advice to help improve the operational processes, software tools, and data capabilities to improve how Devoted does transitions of care case management

Attributes to success:

You have a desire to make a change in the healthcare experience: you love to serve and make a difference.
You enjoy being on the phone caring for patients.
You have strong clinical skills that will help you understand over the phone what a patient needs to help her avoid poor health outcomes.
You can articulate and break down complex information to ensure patients and caregivers are able to absorb and act on your guidance.
You are comfortable working with technology and in a dynamic, startup environment.
Comfort or interest in working remotely post COVID
4 – 10 hour shifts per week, with rotating weekend and holiday requirement.