Registered Nurse, Telephone Triage, Avenue North

Are you a RN that is looking for a challenging role and to be part of a great team? ChristianaCare is looking for a full-time RN to be part of the Telephone Triage Team!

This position is located at our Avenue North facility. The selected candidate will triage calls that covers 9 primary care and specialty practices. Hours will vary between 7am-6pm, and occasional coverage on Saturdays from 8am-12pm.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Assesses callers needs and assists them with issues related to patient care utilizing the nursing process
• Adapts communication style to persons representing diverse personal, professional, cultural, and socio- economic backgrounds.
• Ability to multi-task, simultaneously thinks, talks, and types
• Uses excellent hearing and listening skills to receive detailed information
• Utilizes the computer database to assess, educate, and document all information in an accurate manner
• Refers calls requiring a provider’s response and triages as medically necessary.
• Screens and responds to patient phone calls, directing to Clinicians as needed.
• Schedules appointments, based on necessity, by offering the earliest appointment available with each Clinician.
• Schedules urgent visits as appropriate.
• Maintains confidentiality of all patient information.
• Adheres to policies/safety practices established by CCHS
• Meets minimum established quality and productivity standards
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Minimum of an Associate’s degree from an accredited two year college. BSN preferred.
• A graduate of a state approved or National League of Nursing accredited training program
• Current unrestricted Delaware RN License. Will also need to obtain a Pennsylvania RN license.
• 3 years of related clinical experience in acute or ambulatory or emergency room area or telehealth preferred.
• Basic PC and keyboarding skill required
• An equivalent combination of education and experience may be substituted

Please apply online and attach your current resume for consideration.

#L1 – CS1

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.