Telephone Triage Nurse- Nurse Triage Answering Service

The Triage RN is expected to provide rapid assessment of the chief complaint supplied by the parent and provide early recognition of potentially life-threatening symptoms requiring EMS assistance. The triage nurse must be able to accurately define the symptom of concern and choose the appropriate guideline. The triage nurse must use critical thinking, in combination with the pediatric guidelines, to determine the direction of the child’s care. The triage nurse must be able to provide direction in a clear, calm and concise manner and have the ability to work independently, when required. The triage nurse must be able to document accurately and completely, using the preformatted assessment screen. The triage nurse will maintain quality-assurance checks bi-monthly to ensure compliance with documentation standards. The triage nurse will assist in the training and development of new hire, registered nurses. The triage nurse will maintain productivity standards as defined by the policies and procedures in the unit.